Refund policy

 Shipping Information

  • Prints: All prints are made to order, with a processing time of up to 3-5 business days before shipping.

  • Shipping Costs: Calculated at checkout.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. Tuurlijktuintjes is not responsible for delays due to customs.

Delivery Times:

  • Within the NL: 3–7 business days after dispatch.

  • International Shipping: Approximately 10 business days after dispatch.

Packaging:

All prints are carefully packaged to ensure they arrive in excellent condition:

  • A4 prints are sent flat with a sturdy card-backed envelope for protection.

  • A3 and A2 prints are rolled and shipped in a durable tube to prevent creasing or damage.

Returns & Refunds Policy

All prints are made to order and are therefore non-refundable. As each piece is printed on demand, I do not keep stock, which means I am unable to accept returns or exchanges for change of mind.

However, if your print arrives damaged, please contact Tuurlijktuintjes within 3 business days of receiving your order. To process a replacement, you will need to provide:

  • A clear photo of the damaged item

  • A photo of the packaging it arrived in

Once Tuurlijktuintjes review your claim, we will arrange for a replacement print to be sent to you as soon as possible.

If you have any questions or concerns, feel free to reach out via tuurlijktuintje@gmail.com

Thank you for your support and understanding.